Subscription & Billing Guide

Overview

Roomazon offers flexible pricing plans designed for landlords of all sizes, from solo operators to small property management companies. This guide covers plan features, billing, and subscription management.

Available Plans

Free Plan - $0/month

Perfect for trying Roomazon:

• 1 property
• 2 tenants
• Basic payment tracking
• Simple reports
• Email support
• 100MB document storage

Best for: Testing the platform or managing a single unit

Essential Plan - $15/month

Great for small landlords:

• Up to 5 properties
• Property management
• Tenant management
• Basic payments
• Basic expense tracking
• Recurring expense templates
• Basic maintenance
• Basic dashboard
• Email automation
• Basic reports
• 1GB document storage
• Custom email branding
• Premium email templates
• Tenant portal

Best for: 1-5 properties, active rental management

Pro Plan - $35/month

Ideal for growing portfolios:

• Everything in Essential
• Up to 20 properties
• Expense analytics
• Advanced reports
• PDF exports
• Document search
• 5GB document storage

Best for: 5-20 properties, professional operations

Elite Plan - $69/month

For established landlords:

• Everything in Pro
• Unlimited properties
• 25GB document storage

Best for: 20+ properties, large portfolios

Feature Comparison

Feature	Free	Essential	Pro	Elite
Properties	1	5	20	Unlimited
Property Management	✅	✅	✅	✅
Tenant Management	✅	✅	✅	✅
Basic Payments	✅	✅	✅	✅
Basic Expense Tracking	✅	✅	✅	✅
Basic Maintenance	✅	✅	✅	✅
Basic Dashboard	✅	✅	✅	✅
Email Automation	❌	✅	✅	✅
Basic Reports	❌	✅	✅	✅
Tenant Portal	❌	✅	✅	✅
Custom Email Branding	❌	✅	✅	✅
Premium Email Templates	❌	✅	✅	✅
Recurring Expense Templates	❌	✅	✅	✅
Expense Analytics	❌	❌	✅	✅
Advanced Reports	❌	❌	✅	✅
PDF Exports	❌	❌	✅	✅
Document Search	❌	❌	✅	✅
Storage	100MB	1GB	5GB	25GB

Billing & Payment

Payment Methods

• Credit cards (Visa, Mastercard, Amex, Discover)
• Debit cards
• ACH bank transfer (coming soon)
• PayPal (coming soon)

Billing Cycle

• Monthly: Charged on the same date each month
• Annual: Save 2 months with yearly billing
• Pro-rated: Upgrades charged immediately
• Grace period: 3 days past due before suspension

Payment Processing

• Secure payment via Stripe
• Bank-level secure processing
• Automatic retry for failed payments
• Email notifications for payment issues

Invoices & Receipts

• Emailed immediately after payment
• Available in billing section
• Include all plan details
• Tax information included
• Download as PDF

Plan Changes

Upgrading Your Plan

Immediate Upgrades:

1. Go to Settings → Billing
2. Click Upgrade Plan
3. Select new plan
4. Enter payment information
5. Confirm upgrade

What happens:

• New features activate immediately
• Pro-rated charge for remainder of month
• Next bill reflects new plan price
• All data preserved

Downgrading Your Plan

End-of-cycle Downgrades:

1. Go to Settings → Billing
2. Click Change Plan
3. Select lower plan
4. Confirm downgrade
5. Effective next billing cycle

Important notes:

• Changes at end of current billing period
• May lose access to advanced features
• Data preserved but may be limited
• No refunds for unused time

Data Limits When Downgrading

If you exceed new plan limits:

• Properties: Can view but not add new
• Storage: Can view but not upload
• Features: Advanced features disabled
• Export: Can export data before downgrade

Free Trial

Pro Plan Trial

• 14 days free for new users
• All Pro features included
• No credit card required
• Cancel anytime during trial
• Automatic downgrade to Free plan

Trial Features

During your trial, you get:

• Up to 20 properties
• Expense analytics
• Advanced reports
• PDF exports
• Document search
• 5GB document storage
• All Pro plan benefits

After Trial Ends

• Automatically moves to Free plan
• Can upgrade to any paid plan
• All data preserved
• Advanced features disabled

Managing Your Subscription

Account Settings

Access via Settings → Billing:

• Current plan and features
• Next billing date
• Payment method
• Billing history
• Usage statistics

Payment Method Updates

1. Click Update Payment Method
2. Enter new card information
3. Verify with small charge
4. Old method automatically removed
5. Confirmation email sent

Billing Address

Important for tax purposes:

• Must match payment method
• Used for tax calculations
• Required for invoicing
• Can be different from property address

Tax Handling

• Sales tax calculated by location
• VAT for international customers
• Tax-exempt status available
• Tax ID can be added to invoices

Usage Monitoring

Plan Limits

Track your usage:

• Properties: Current count vs limit
• Storage: Used vs available
• Team members: Active users
• API calls: Monthly usage (Business plan)

Usage Alerts

Automatic notifications when:

• Approaching plan limits
• Storage nearly full
• Payment method expires
• Bill payment fails

Overage Handling

If you exceed limits:

• Soft limits: Grace period to upgrade
• Hard limits: Feature restrictions
• Storage: Read-only access
• Notification: Email and in-app alerts

Cancellation & Data

Canceling Your Subscription

1. Go to Settings → Billing
2. Click Cancel Subscription
3. Choose cancellation reason
4. Confirm cancellation
5. Receive confirmation email

Immediate effects:

• Billing stops at period end
• Features remain until expiration
• Can reactivate anytime
• No cancellation fees

Data Retention

After cancellation:

• 30 days: Full access to export data
• 90 days: Read-only data access
• 1 year: Data archived (can restore)
• After 1 year: Data permanently deleted

Data Export

Before canceling, export:

• Property information
• Tenant records
• Payment history
• Expense records
• Documents and files
• Reports and analytics

Elite Plan Features

Large Portfolio Management

• Unlimited properties
• 25GB document storage
• All Pro features included
• Priority support
• Enhanced performance

Payment Issues

Failed Payments

If a payment fails:

1. Email notification sent immediately
2. 3 automatic retry attempts
3. 3-day grace period
4. Account suspended if not resolved
5. Can update payment method anytime

Account Suspension

When suspended:

• Read-only access to data
• No new data entry
• Email notifications continue
• Can export data
• Reactivate by updating payment

Resolving Issues

• Update payment method
• Contact bank about declined charges
• Verify billing address
• Check credit limit
• Contact support for help

International Billing

Supported Countries

Roomazon is available in:

• United States
• Canada (coming soon)
• United Kingdom (coming soon)
• Australia (coming soon)

Currency

• Billing in USD only currently
• Local currency support coming
• Exchange rates handled by bank
• International transaction fees may apply

Tax Compliance

• US sales tax calculated
• VAT for EU customers (coming)
• Tax receipts provided
• Country-specific compliance

Frequently Asked Questions

Q: Can I change plans anytime?

A: Yes, upgrades are immediate and downgrades take effect at the end of your billing cycle.

Q: Do you offer refunds?

A: We don’t offer refunds, but you can cancel anytime and won’t be charged for the next period.

Q: What happens if I exceed my plan limits?

A: You’ll get notifications to upgrade. Some features may be restricted until you upgrade.

Q: Can I get a discount for annual billing?

A: Yes, annual billing includes 2 months free (equivalent to ~17% discount).

Q: Is there a setup fee?

A: No setup fees. You only pay the monthly subscription price.

Q: Can I pause my subscription?

A: Not currently, but you can cancel and reactivate anytime without losing data.

Getting Help

Support by Plan

• Free: Email support
• Essential: Email support
• Pro: Priority email support
• Elite: Priority email support

Response Times

• Free/Essential: 24-48 hours
• Pro: 12-24 hours
• Elite: 4-12 hours

Contact Methods

• Email: support@roomazon.com
• In-app: Help widget
• Chat: Available during business hours
• Knowledge base: Self-service help

Related Guides

• Getting Started Guide
• Login & Security
• Payment Collection

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Last updated: January 2025